Question 1

How long does implementation typically take?

Accepted Answer

Our standard turn-key program runs for 3 months. Most teams see their first automated workflow within the first week. The program includes workflow discovery (1-2 weeks), human-in-the-loop automation, and can progress to unattended automation. Full production deployment typically happens within 2-4 weeks depending on complexity.

Question 2

Do we need IT department involvement?

Accepted Answer

Minimal IT involvement is needed. Mediar works at the application layer without requiring API access or deep system integration. We typically only need IT for initial user provisioning and security review. No infrastructure changes or custom development required.

Question 3

What about our security and compliance requirements?

Accepted Answer

Mediar is SOC 2 Type II certified and HIPAA compliant. We operate entirely within your existing security perimeter, with no data leaving your environment unless explicitly configured. All actions are logged and auditable. We regularly work with teams in banking, healthcare, and insurance who have strict regulatory requirements.

Question 4

How is Mediar different from RPA tools like UiPath?

Accepted Answer

We get customers switching from UiPath pretty often. Main reasons: 20% of the cost, higher reliability, and 2-week implementation instead of months. UiPath needs specialized developers and constant maintenance when UIs change. We don't. Your team can handle it, and our automation adapts when interfaces update. Also our pricing is simple - averaging $0.75 per minute of execution, not complicated licensing fees.

Question 5

Can Mediar work with our legacy systems that don't have APIs?

Accepted Answer

Yes, that's exactly what Mediar is designed for. We work with any application that has a user interface - whether it's a 30-year-old mainframe terminal, desktop application, or modern web app. If a human can use it, Mediar can automate it.

Question 6

What types of workflows can be automated?

Accepted Answer

Mediar excels at repetitive workflows involving multiple systems, especially those requiring data entry, validation, document processing, and system reconciliation. Common use cases include claims processing, account reconciliation, data migration, compliance reporting, and customer onboarding. If it takes more than 5 minutes and happens more than 100 times per week, it's likely a good candidate.

Question 7

How does pricing work after the turn-key program?

Accepted Answer

After the turn-key program, pricing is simple: averaging $0.75 per minute of workflow execution in production. The program fee (typically $10K) converts into credits with bonus credits included. This usage-based model means you only pay for what you use - no monthly minimums or complex licensing. A single Mediar agent can handle the work of multiple human agents at 10-100x speed.

Question 8

What kind of ROI can we expect?

Accepted Answer

Compared to UiPath or similar RPA tools, expect 80%+ cost savings - no $50K+ setup fees, no specialized developers at $150K+/year, just $0.75 per minute average. Example: A 5-person team processing 500 claims/week manually (10 min each = 83 hours) can automate to 1 minute each with Mediar. That's 75 hours saved weekly. At $40/hour, you save $12K/month while spending ~$1.5K on executions (500 claims × 1 minute × $0.75 × 4 weeks) - 8x ROI monthly.

Question 9

Is there a money-back guarantee?

Accepted Answer

The turn-key program fee is non-refundable, as it reflects the dedicated engineering resources, customization, and support we commit to your implementation from day one. We work closely with you throughout the 3-month period to ensure the program meets your needs and delivers value. We're confident in our technology and committed to your success.

Question 10

Do we need consultants or training?

Accepted Answer

No consultants, no training docs, no certifications. This isn't 2010 enterprise software - it's modern AI that just works. Think ChatGPT, not SAP. Your team already knows how to use it because it's intuitive. No need to hire expensive consultants or read 500-page manuals. Just install and go.

Question 11

What ongoing support is included?

Accepted Answer

Direct support from the founders - you literally get our phone numbers. During the turn-key program, we do calls every other day if needed. No support tiers or ticket systems - just text or call us directly. After the program, support continues as long as you have credits. We're a startup, so you're working directly with the people building the product.

Question 12

Can we build automations ourselves or do we need Mediar's team?

Accepted Answer

You can do both! During the turn-key program, we'll help build your first workflows. After that, you can use our no-code interface for simple automations, or if your team wants to code, they can use our open source technology Terminator to build custom workflows. Many teams prefer a hybrid approach - handling simple tasks themselves while we handle complex workflows.

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